FREQUENTLY ASKED QUESTIONS
Find answers to your questions.
Where are you located?
We are located in Westmead and Leonay. Please head to our locations page to find out more, otherwise give us a call on 0405 088 137
How long are the sessions?
Initial assessment are from 30 minutes to 60 minutes depending on the injury. This is to allow for ample time to assess, diagnose, educate, treat, and establish a home exercise program. Subsequent assessments are 30 minutes to allow for treatment and home exercise program updates to be made.
What do I bring to my first appointment?
- Doctor’s referral (if applicable)
- Any scans that you had (if applicable)
- Appropriate loose fitting clothing for the movement assessment
- If you are under WorkCover or CTP please bring your claim number, name of the insurance company, and any other information relating to your case manager
What are your fees?
We bulk bill under the EPC medicare program once a GP referral has been provided. For private patients or private health insurance holders, fees are $160 for initial appointments.
Do you have a cancellation policy?
Although we would love to help you on your journey, we understand that life can get in the way and so we kindly ask you to cancel at least 24 hours before your appointment by messaging 0405 088 137.
If you fail to attend your appointment without notice then you may be charged a fee of $30. The cancellation fee must be paid before any further appointments are made.
Who can go to physiotherapy?
Our Locations.
Located inside Westmead Shopping Village (across from Westmead train station) on Shop 2-3, 24-26 Railway Parade, Westmead. Parking is located behind the shopping village with entry via Ashley Lane, or street parking.
Inside New Dimensions Health Club
Trading Hours: Tuesdays and Thursdays from 8am to 5pm, Sundays from 2pm to 6pm • Email: info@onestoprehab.com.au • Phone: 0405 088 137
